Mediation Services

Having led large operational and HR teams, I know first-hand how much time is spent on workplace disputes. Unresolved, they cost much more than lost productivity. They impact mental health, can cause absence, stress, low morale, dis-engagement of teams, and increased turnover and reputational damage. Research from the CIPD shows that individuals will often struggle with conflict for months before seeking help (such as speaking with HR teams). That’s why mediation is so incredibly powerful. Mediation helps stop these issues before they escalate.

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Couple discussing issues with a therapist during a counseling session.

Workplace Mediation – A Smarter Way to Resolve Conflict

Mediation is a practical, cost-effective way to resolve workplace disputes quickly and confidentially. It helps those who are in conflict communicate openly, explore solutions, and reach agreements that work for everyone involved. It’s often described as a form of informal or alternative dispute resolution (ADR). Unlike formal grievance or tribunal processes, mediation is flexible, voluntary, and focused on preserving relationships. It is a voluntary process, but it has increasingly become part of the litigation process, with courts strongly encouraging its use.

What is Workplace Mediation?

Workplace mediation is an informal but structured process where an impartial mediator helps those in dispute talk through issues and find common ground. The mediator facilitates discussion but does not make decisions—the outcome is entirely in the hands of the participants.

Key Principles

Confidential

Everything said during mediation stays private unless all parties agree otherwise. Mediation is confidential and without prejudice

Voluntary

Everyone must agree to take part. The mediator guides the process, but the parties control the outcome. Agreements are voluntary and not legally binding but are made with a moral voluntary commitment

Empowering

Participants decide what works best for them. Agreements are made in good faith and tailored to the situation

Benefits of Mediation

Mediation is particularly effective for:

Poor communication

Unclear role boundaries

Personality clashes or different working styles

Why Mediation Works

Timely

Can happen quickly, before problems escalate.

Flexible

Adaptable to different situations and stages of a dispute.

Positive Outcomes

Encourages mutual understanding and better working relationships.

Benefits for Everyone

Saves time and money

compared to formal processes – most mediations result in resolution on the day or shortly after. It’s cost-effective and efficient.

Reduces stress

aswell as disruption for individuals and teams.

Preserves working relationships

and business continuity and improves communication.

Confidential and impartial

and therefore provides a safe space for open, honest conversations, allowing time to reflect and find solutions.

Why work with me

I provide expertise in conflict resolution, workplace dynamics, organisational culture and HR systems, policies and process.

I am an Associate member of the CMC (Civil Mediation Council), adhere to their ethics and work with parties to help them generate and evaluate solutions to resolve conflict. As an independent mediator, I facilitate and guide the process from start to finish, remaining completely neutral and therefore removing any perception of bias. Working with me allows organisations to also free up their own HR resources.

I offer both face to face and virtual sessions.

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Here is what some of my recent clients have said:

  • This is one of the most powerful tools I have developed

    “I have tried to adopt many of the behaviours and styles demonstrated by Suzanne. I listen more, I ask more questions, I invite feedback to seek greater clarity from my managers to ensure that I fully understand what they are telling me. I do this by actively listening and repeating their words back to them. This is one of the most powerful tools I have developed, particularly when needing to have difficult conversations”.

  • I cannot thank you enough for how you have helped me

    “I have really enjoyed working with Suzanne. She has really helped me to feel more comfortable with me as myself. I cannot thank you enough for how you have helped me through what felt to be a very challenging time. The questions she asked me really helped me to recognise that I did need to make changes and I have done that. Working with Suzanne has helped me feel more comfortable with myself and able to navigate challenging times, leading to positive changes.”
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GOT SOME

Questions?

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Get in touch

Mediation will take place ideally at an off-site location sourced by the organisation. It can, where face to face is not practical, be carried out remotely via Teams or Zoom.

If you’d like to have an informal conversation to find out more, please drop me a message with brief details of the situation looking to be resolved. I will then make contact and arrange a call.